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Custom embroidered items are not refundable.  If there was a mistake made on the emboirdery we will redo the item at no charge.

If you are dissatisfied with your order for any reason (except emboirdered items), you can return your items.  We do charge a 20% restocking fee for items that are not defective.  Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.

The original shipping and handling charges are not refundable.

If you have an exchange for the same dollar amount as the original purchase, no restocking fee will be assessed.

Please contact us at or call 1-844-734-6228 for return authorization. 

When you have authorization, we suggust that you mail your package in a prepaid, insured, traceable method to the address below:

Color Pet Products

27499 Schoolcraft Road

Livonia, Michigan 48150

Credit Card Logos Color Pet Products 27499 Schoolcraft Rd Livonia, MI 48150 USA 1-734-744-8228